During times of high volume, a Chat Specialist may not be available to chat with you immediately. At such points, you will receive a message to try again in 30 minutes. If you are in immediate crisis and a Chat Specialist is not available, please call the National Suicide Prevention Lifeline at 1.800.273.8255. If you are in immediate danger, call 911.
Step 1: Click on the ‘Chat Now’ button below
Step 2: Read and accept the Care Crisis Chat Terms & Conditions
Step 3: Complete a short pre-chat questionnaire
USE OF THIS SERVICE IS BOUND BY THESE TERMS AND CONDITIONS. Please read the following statement before using this service. By using ImHurting Crisis Chat or text, which is operated by Volunteers of America Western Washington, you agree to the terms described below. If you don’t agree to the terms, you may not use this service.
Modification of the Terms, Conditions and Privacy Statement
This statement may be modified from time to time. Any changes will be effective immediately upon posting. Each time you access this service you will be presented with the current terms, conditions and privacy statement for acceptance. Your use of the Service after any such modifications have been posted shall constitute your acceptance of the revised Terms of Service.
Nature and Use of Information Provided Through this Service
YOUR PARTICIPATION IN IMHURTING CRISIS CHAT AND/OR TEXT DOES NOT CONSTITUTE MENTAL HEALTH CARE OR TREATMENT AND DOES NOT CONSTITUTE AN ATTORNEY-CLIENT RELATIONSHIP, A THERAPIST-PATIENT RELATIONSHIP OR ANY OTHER SORT OF CONFIDENTIAL RELATIONSHIP. THIS SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL HEALTH CARE. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY. Volunteers of America Western Washington and any of their employees, volunteers or agents are not responsible for any decisions, or results of the decisions that you make while, as a result of, or after participating in ImHurting Crisis Chat and/or Text. This includes whether you choose to seek or not seek professional care, or to modify or terminate specific treatment that you are currently receiving based on the information provided by this service. You assume all risk for use of this service. Volunteers of America Western Washington and any of their employees, volunteers, or agents have no liability for actions taken by you or a third party, or not taken by you or a third party, and you agree to indemnify us and hold us harmless for damages arising out of information provided through this service. Without limiting the foregoing, in no event shall Volunteers of America Western Washington be liable for any special, incidental, consequential, or indirect damages. This service is provided on an “as is” basis and “as available” basis. Volunteers of America Western Washington expressly disclaim all warranties of any kind, whether express or implied and make no warranty that ImHurting Crisis Chat and/or Text will a) meet your requirements; b) be uninterrupted, timely, confidential, secure, or error-free; or c) meet your expectations.
Privacy and Security
We take your privacy and security very seriously. Security controls, including encryption and authentication, are in place to ensure the protection of your information. Any information provided by you or collected about you will not be shared or disclosed with any third party. We do, however, reserve the right to disclose any personal information to the authorities at our sole discretion and as required by law. Despite these protections, the Internet and SMS remain an imperfectly secure environment, and Volunteers of America Western Washington cannot guarantee protection from intruders or interceptors. You agree to use this service and submit information to Crisis Chat and/or Text at your own risk. You agree that Volunteers of America Western Washington have no liability regarding unauthorized access to Crisis Chat and/or Text by a third party. Additionally, we care about the privacy and safety of our staff and Crisis Counselors. In using the Service, you agree to not communicate with our Crisis Counselors outside of the Service.